If you haven’t received your loyalty points, several situations may explain it.
In some cases, they simply appear with a slight delay or may seem not to have been credited. Here’s what you should check before contacting support.
Attribution timeframes
Points related to an activity performed within Decathlon Outdoor are automatically awarded within a maximum period of 48 to 72 hours.
For points related to a special operation (contest, challenge), the timeframe can be up to 7 business days after the end of the operation or after the participation conditions have been met.
Verify the origin of the activity
If your activity is done with another connected app (e.g., Garmin, Coros, Polar, Coach, Strava…), its processing depends on the Decathlon customer service.
What to do if points still do not appear?
👉 If the timeframe has passed and your activity meets the conditions, our support team is here to help you. Feel free to contact us so we can check together and adjust your points if necessary (only for Decathlon Outdoor).
