If you haven’t received your loyalty points, several situations may explain it.
In some cases, they simply appear with a slight delay or may seem not to have been credited. Here’s what you should check before contacting support.
Attribution timeframes
Points related to an activity carried out within Decathlon Outdoor are automatically awarded within a maximum period of 48 to 72 hours.
For points linked to a special operation (contest, challenge), the timeframe can be up to 7 working days after the end of the operation or once participation conditions are met.
Check the origin of the activity
If your activity was done using another connected app (e.g. Garmin, Coros, Polar, Coach, Strava…), its processing depends on the Decathlon customer service.
What to do if the points still do not appear?
👉 If the timeframe has passed and your activity meets the conditions, our support team is here to help you. Do not hesitate to contact us so that we can check together and adjust your points if necessary (only for Decathlon Outdoor).
