How can I share my feedback and suggestions to improve the app?

You can help us improve the app by sharing your feedback, suggestions, or ideas 💡 Whether you want to report a problem, propose an improvement, or ask a question, you can contact us from within the app or directly from the FAQ. Every piece of feedback helps us enhance the Decathlon Outdoor experience and develop the features.

Where to send your feedback?

You can send us your comments in two ways:

From the app

• Go to Settings from the Profile tab

• Open the help centre to access the FAQ, or select Contact support

• Send your questions, suggestions or remarks.

From the FAQ

• Click on Submit a request (top left).

• Describe your idea, suggestion or the issue you encountered.

• Add details if necessary.

What types of feedback?

Your feedback helps us better understand your needs. You can send us:

• Improvement suggestions,

• Ideas for new features,

• Experience feedback after your outings,

• Comments on navigation,

• Reports (bug, difficulty encountered),

• Questions or requests for clarification.

What is the impact of your feedback?

Your contributions allow us to:

• Improve existing features,

• Identify elements to optimise,

• Resolve reported issues more quickly,

• Prioritise the developments that matter most to you,

• Develop the app together with the community.

Conclusion

Thank you for your participation: every piece of feedback helps us build a simple, reliable and ever more accessible app for the entire community 🌿