We would first like to thank you for sending us your creation!
After analysis carried out by our moderation team, unfortunately, your creation does not meet our quality standards.Your creations must meet certain conditions to ensure the quality and consistency of the outdoor routes on offer:What criteria must my creation meet to be approved by the Moderation team?
😔 Why was my creation not selected?
We were unable to check your creation because your route's GPS geolocation data are unfortunately unusable or missing.
This could be due to:
- Your GPS was disconnected
- A bug in the app
🎯 What advice should you follow so your next creation is published?
We therefore invite you to make sure, during your next creation that your phone is well configured before you set off, especially your battery settings to prevent GPS navigation disruption at an untimely moment:
1. Samsung - How can you prevent the app from shutting down when en route?
2. Xiaomi - How can you prevent the app from shutting down when en route?
3. Huawei - How can you prevent the app from shutting down when en route?
Primarily choose GPS signal-covered areas, avoiding significant gradients on steep-sided paths or through passages with cavities.
By following our advice, you are stacking the odds in your favour and the likelihood of seeing your creation published in the app 😊
🎁 Will your customer loyalty points still be credited to your account?
The good news is that you will be credited with your points even if your creation is not selected.
A reminder of how Decathlon loyalty points work:
1. Do at least 1 hour of sport a week by creating a route or taking a route with navigation
2. Earn a maximum of 100 points a week
3. Find your points in your Decathlon account within 48 hours.
💡 Do you have any questions or suggestions?
If you need any further information concerning your creation, feel free to send us a request.